Refund policy

We want you to love your ZenithPack gear. If you're not completely satisfied, we're here to help.

Returns We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging. To initiate a return, contact us at [your email] with your order number.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days to your original payment method.

Exchanges We replace items that are defective or damaged. If you need an exchange, contact us at support@zenithpack.store

Non-Returnable Items

Items marked as final sale
Gift cards

International Orders For international returns, customers are responsible for return shipping costs and any applicable customs/duties fees. Original shipping charges are non-refundable.

Late or Missing Refunds If you haven't received your refund after 7 business days, please check with your bank or card issuer first, then contact us at support@zenithpack.store